Client payment failed:
If a client's payment fails, the invoice status changes to Overdue. The client can try again by clicking the payment link — it remains active. Common causes include insufficient funds, expired cards, or bank-declined transactions.
Invoice not received:
Check the client's email address on their profile. Resend the invoice from the invoice detail page. Ask the client to check their spam folder.
Stripe Connect not working:
Make sure you've completed the full Stripe onboarding process. Go to Settings → Billing & Plan and check your Connect status. If it shows as incomplete, click to continue onboarding. Charges and payouts must both be enabled.
Processing fee questions:
The 3.9% + $0.50 fee is applied per transaction and is deducted before the deposit reaches your bank account. It's not charged to the client separately — it comes out of the payment amount.
Still need help?
Our support team usually responds within a few hours on business days.
support@tendlyhealth.com